Unlimited Help Desk Support
Access to Conferencing Advisors technical support engineers who assist in solving issues by phone Monday through Friday, excluding national and local holidays. 877.242.5484
Advance Parts Replacement
Provides expedited replacement of all covered, failed hardware parts. If telephone technical support determines that there is a hardware part failure or if there is an obvious malfunction, a replacement part will be shipped on for next business day delivery. The customer is required to return the defective part within five days of resolution.
Software Upgrades
Upgrades provide you with major features and functionality releases for your current registered product. Software upgrade links are available on our website through our partner LifeSize.
Online Support
You may open a ticket online and be added our CRM Technology, get software activation assistance, or ask a question.
Around-the-clock Video Test Facility
Test your system at one of our video test facilities 24 hours a day, 365 days a year. Live face-to-face testing with a support engineer is also available during standard business hours.
On-Site Support Option
For issues that cannot be resolved remotely, Conferencing Advisors provides next business day best effort on-site support and will dispatch a technical engineer to resolve the issue.
Open a Case with our Help Desk
Videoconferencing is Green!
By its very nature, videoconferencing is a “green” technology with a wide range of benefits for corporations, individual employees, and the community at large. Video can be an essential tool for developing an integrated environmental program.
Why Conferencing Advisors?
We specialize in offering you results with your videoconferencing investment. While other resellers measure success based on hardware revenue, we measure success based on the achievement of your business objectives. Conferencing Advisors leverages what you already have and supplies what you need to optimize your investment without incurring unnecessary cost. Your success is our success.
Service & Support Program
Our objective at Conferencing Advisors Help Desk is to focus on helping customers develop and improve their businesses by providing quality technical services, troubleshooting support and ultimate customer satisfaction.
